mN
mark N
1 reviews | Active since Jul 2016
01 Feb 2022, 12:28
Poor and unreliable upgared process
Everytime I go through an upgrade it's a proper nightmare. From staff who not understand processes or even requirements. Being run around the whole company especially while trying to get hold of the accounts department.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Feb 2022, 16:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 16:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Feb 2022, 17:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your service request number *** & ***, our records indicate that your query has already been escalated to our Customer Acquision Team for a decline review and feedback was provided as indicated below:
Portfolio review declined due to negative information on the Credit Bureau.
Should you not be happy with the feedback provided by Vodacom you will need to log a dispute directly with Credit Bureau for assistance and feedback. Regards Consumer Website Team
Portfolio review declined due to negative information on the Credit Bureau.
Should you not be happy with the feedback provided by Vodacom you will need to log a dispute directly with Credit Bureau for assistance and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 17:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your service request number *** & ***, our records indicate that your query has already been escalated to our Customer Acquision Team for a decline review and feedback was provided as indicated below:
Portfolio review declined due to negative information on the Credit Bureau.
Should you not be happy with the feedback provided by Vodacom you will need to log a dispute directly with Credit Bureau for assistance and feedback. Regards Consumer Website Team
Portfolio review declined due to negative information on the Credit Bureau.
Should you not be happy with the feedback provided by Vodacom you will need to log a dispute directly with Credit Bureau for assistance and feedback. Regards Consumer Website Team
Best regards,
mN
mark N's updateReviewer Update
01 Feb 2022, 18:11Thanks,
I have both my credit bureau reports and nothing red flagged on it. There are two inquiries by 2 companies that tried to make an inquiry about my credit score. Inquiries are not negative information and I have provided my credit report from transunion to your agents. I also have one from Experian and it's all in good standing. Very strange
I have both my credit bureau reports and nothing red flagged on it. There are two inquiries by 2 companies that tried to make an inquiry about my credit score. Inquiries are not negative information and I have provided my credit report from transunion to your agents. I also have one from Experian and it's all in good standing. Very strange
mN
mark N's update01 Feb 2022, 18:11
Reviewer Update
Thanks,
I have both my credit bureau reports and nothing red flagged on it. There are two inquiries by 2 companies that tried to make an inquiry about my credit score. Inquiries are not negative information and I have provided my credit report from transunion to your agents. I also have one from Experian and it's all in good standing. Very strange
I have both my credit bureau reports and nothing red flagged on it. There are two inquiries by 2 companies that tried to make an inquiry about my credit score. Inquiries are not negative information and I have provided my credit report from transunion to your agents. I also have one from Experian and it's all in good standing. Very strange
mN
mark N's updateReviewer Update
01 Feb 2022, 18:16Inquiries are made by companies that try sell credit or products. It does not mean a customer is in bad credit. How can I qualify for the same phone at mtn and not vodacom. Your interpretation of negative information is very flawed.
Happy to email you both credit reports so that you can apply your mind. Anyway I will move my contract to mtn.
Happy to email you both credit reports so that you can apply your mind. Anyway I will move my contract to mtn.
mN
mark N's update01 Feb 2022, 18:16
Reviewer Update
Inquiries are made by companies that try sell credit or products. It does not mean a customer is in bad credit. How can I qualify for the same phone at mtn and not vodacom. Your interpretation of negative information is very flawed.
Happy to email you both credit reports so that you can apply your mind. Anyway I will move my contract to mtn.
Happy to email you both credit reports so that you can apply your mind. Anyway I will move my contract to mtn.