Poor and unreliable service

I am receiving such terrible service. I ordered fiber which could not be installed. The modem was delivered and then I decided to go with the LTE interim solution. For a week I have made 3 - 6 calls a day to get this thing working. Everyone I have spoken to has given me a different to story as to what the issue is. Sent me to the Vodashop in the mall twice. This morning I threatened to Email the CEO and then the technician that it was escalated called quite quickly. Couldn’t help again and promised a technician. Now I get a message that the order is closed. IT IS NOT a closed because the stupid thing doesn’t work. I am extremely upset with this terrible service. I have used all data on my phone and my daughters phone so she can complete college work and I normal work. Is this going to be refunded? No one actually seems to care and I am so disgusted with Vodacom. I would not recommend Vodacom fiber to anyone I know.