ID
Ishmael D

1 reviews | Active since Apr 2013

28 Aug 2018, 13:33

Poor and slow service

It takes more than 7 working days for them to just process an online contract application. If they had told me about this I wouldn't have waited for long. They also don't have turnaround times also. Don't use their online facility. Try others who will respond within 48 hours.

0
Replies (2)
Vodacom
Vodacom's reply28 Aug 2018, 13:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

ID
Ishmael D's update03 Sept 2018, 14:10
Reviewer Update
14 days and counting!