Poor and slow service

I paid my company Vadacom cell phone bill into my personal Vadacom cell phone account on the 9 March by mistake and my company Vadacom account was suspended on the morning of the 19 March. I followed the message on the phone to a consultant, who advised me to email through proof of payment even though he had checked the other account and seen the payment reflected. He said it would take about an hour after Proof was sent. Proof was sent via email. One and a half hours nothing. phoned back explained again the lady said would be reconnected on Friday or Monday. still not done by Monday 5pm. went to vodashop fourways spoke to a consultant and one of the numbers was unblocked but not the other 4 lines. Now want me to FAX through proof of payment. Any chance of pushing a couple of buttons on a keyboard to move the payment from the wrong account to the right one. Will I have to send the next proof of payment request via carrier ***eon.