TB
Travis B

1 reviews | Active since Dec 2018

11 Dec 2024, 08:11

Poor and ********* service from Vodacom

If there was less than 1 star to rate Vodacom, I would use it. They continue to deduct money from my account even though I have cancelled my contract with them (although I made sure they send me email proof of the contract being cancelled). I am going to take legal action against them because this is *********. Apart from them doing this, their customer service has been terrible. This includes data going missing, them giving me less data per month than agreed upon, yet increasing the tariffs and charging me more. This is despicable and I will never use Vodacom again, and I will not suggest anyone make use of their services no matter how attractive the package may seem. Because their consultants are also trained to deceive you on the phone calls and provide false assurance. However when the monthly debit orders start coming off your account, you see that they were not being honest.

0
Replies (2)
Vodacom
Vodacom's reply11 Dec 2024, 10:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TB
Travis B's update13 Dec 2024, 15:31
Reviewer Update
It has been a few days and no consultant has contacted me.