Poor and *********** service

Worst customer care team, worst customer experience ever. I do not know what the hiring process is like, but it blows my mind how *********** the staff is. No one knows anything and they transfer you around to every other department, after 4 hours + you still have zero answers. I almost have to beg for feedback and answers. The WhatsApp agents don't read the message sent before responding. They provide half answers.