Poor and rude service on (Insurance claim) wrong number insured by sales lady

Been having a horrible week with Vodacom after i was ****** @ gun point this past Saturday. when going in to claim i was told that the number insured is not the one i had instructed the sales lady to insure. the store manager and his staff just don't want to assist me and claim that he cannot accept the error as he was not present at the time of the deal and the sales lady that was helping me at the time is no longer working working for him so its my problem and i must just buy a new device and insure that one correctly....and this device of mine is not even 5months old. he keeps shifting that insurance must make a plan and not him. i ask him for the communication between him, vodacom complaints and insurance he claims to have sent it but im still waiting and its been a week...I then engaged with customer care and insurance and both advised me to sort this out with the store.

i have call ref to the moon and back

i have been trying but to no avail as the store manager is taking advantage of the fact that the sales lady is no longer there. he said he would escalate but never did and when i call him he tells me that the email bounced. im realy tired of repeating the same story to every consultant i speak to and none of them have put me in touch with the vodacom complaints department . my family has been with vodacom for the past 18 years and we have dealt with these processes and never have we had such an issue till now.

vodacom complaints please get in touch with me before we take legal action againts vodacom @ westage mall because thats my final step.

we have never missed any payments or premiums our whole offoce runs on your network.