Poor and ridiculous customer service

My data sim has been out of service for almost 2weeks I called and went to Vodacom service centres and I have as advised to perform a sim swap the sim swap was done and still indicates no service I spoke to more than 5 costumer service agents and they since told me that I’ll be allocated a technician but till today I’m still waiting to be assisted I’m fed up because I never missed any payment my account is up to date but I’m not receiving my value for money I tried to cancel because I’m very inconvenienced and I’m told I should give a 30 day notice even though I have not been using the network Honestly I regret taking a contract with Vodacom because they failed to help and I’m sure I’m not the only one and again when it comes to them taking our money for poor service and ridiculous service I want out

I’m tried of being taken for granted Vodacom doesn’t take it’s customers serious I’m done with them I want out honestly