kG
kovin G
1 reviews | Active since May 2011
03 Dec 2021, 08:04
Poor and Pathetic Service with misleading info
Good Day
Kindly assist has I have requested for my fibre line to be cancelled on the 10/11/2020 this is a month to month service and I was advised on the 01 Dec 2020 my fibre services will be terminated ,to date I have made several calls and matter was escalated and still no feedback to date ,this is really fustrating service when you received a email confirming the cancellation
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2021, 09:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kG
kovin G's updateReviewer Update
03 Dec 2021, 10:44I called the call centre this morning and was advised that they are waiting for the ONT to be released and this has not been done that's why my fibre line is still active
Regards,
Kovin
Regards,
Kovin
kG
kovin G's update03 Dec 2021, 10:44
Reviewer Update
I called the call centre this morning and was advised that they are waiting for the ONT to be released and this has not been done that's why my fibre line is still active
Regards,
Kovin
Regards,
Kovin