Poor and pathetic service once again!!!

Extremely Poor Service. As a valued customer and having 5 contracts with vodacom I am extremely disappointing at the service and process that they have provided me. Firstly I had contacted vodacom way in advance 2 weeks prior to end of May advising them that I am currently temporarily unemployed due to Covid 19 and may only be back at work in November. I advised that my company has app**** for the TERS uif at that time and was rather stressed that my debit orders may go unpaid if this payment was not received on the 29th of May as this is my debit order date with vodacom. I have two accounts with them. One on a seperate number and the other four on a different account number. The customer service agent advised that she will stop debit orders so that I can make a cash payment when I receive my TERS uif and this will also not reflect bad under credit bureo as well as I will not be charged a penalty fee of a R100 if vodacom does try and debit and debit order becomes unsuccessful. On the 28th of May I went to a vodacom store and paid cash for my monthly installments. On the 29th of May one of my vodacom installments went off and there was no funds in my account as I have not received my TERS uif to date. I contacted FNB straight away as my husband deposited a R150 into my account and when I went to view my balance it reflected as - R180. FNB has advised that it's vodacom debit order that ran and because there was insufficient funds the R150 that my husband has deposited went towards my vodacom installment. They advised that I need to contact vodacom to do a stop order for that one account as it was not stopped and to do a reversal of the R150. I contacted an agent on Saturday 30th May after I had spoken to FNB. The vodacom consultant was very helpful and apologetic. She advised that she is unsure as to why my installment went off. She has advised she has put a query through and marked it as important and for them to reverse the R150 as well as any penalty fees as there is a fee of R100 when an installment is unsuccessful with them. Today I check my balance and it's on a - R404 as vodacom also charged the R100 penalty fee. Which means R150 is already with vodacom and tommorow when I receive my TERS uif and funds go into my the R404 is going to vodacom as well a its on a minus figure including the R100 penalty fee and balance of the R380 installment. I am extremely furious. There's no sense of urgency with vodacom. As a customer I did what was needed of me and still I get debited as one of my accounts still was under debit order and not changed to cash. Then I also get charged a penalty fee as well as they sitting with R150 of my money and will recieve another R404 which included the penalty fee tomorrow as my account is sitting on a minus figure due to someone's mistake and in competency. Now is this fair? Being a loyal customer for so many years with so many contracts? I even borrowed money as I am not receiving an income and when to a vodacom store and paid my installment for the month. I am already under so much of stress job wise and vodacom as just worsened the situation. This is poor and pathetic service once again. The only thing that can be done is that the create a query. There is no one higher in authority to investigate and undo this mess. I will be contacting legal wise and getting legal assistance and take this up further as this is *******. I am absoutely disappointed with vodacom once all my contracts are due for upgrades I will be canceling each one.