Poor and Pathetic service from Vodacom agent Melissa

On Tuesday i called Vodacom customer care, 16.01. Spoke a consultant by the name of Melissa. At first she battled to find my account even though i gave her my cell number and ID. I explain to her my data and airtime shows that i have enough available and i am being charged for every call i make. she asked me my ID number cell number and address. i gave her all the detail.she then asked me for my account number and i told i dont have this with me and i have given you all that i can. after 25 minutes she tells me , my authorisation is not complete because i dont have my account number. I told her i have a huge problem and i have given her all the detail please help me. She cut the call........ How rude is that, instead of escalating my complaint to a supervisor. I cannot believe Vodacom is such a big company that have people answering their phones who have not respect for their customers. it is shocking, i called back and some one else was able to log my complaint which still has not been sorted out. S5-Q0VAE-EKEF Can i please get someone from Vodacom to assist.