1 reviews | Active since Aug 2023
POOR AND PATHETIC SERVICE FROM VODACOM
I am now beyond annoyed. My contract was upgraded without my permission…I returned the 2 phones. Both phone lines are now incorrect. I was on a Flexi 245 with 10GB’s of data now it appears that both phones are on Flexi 260 and on 3 GB’s of data. I have now called several times and was assured that I would be reverted back to my initial set up. I was told it was escalated when I spoke to Lungi yesterday and it should be correct today but its still not correct.
After several phone calls my account is still NOT CORRECT Also I am not sure what the 3GB bonus is when I should be on 10GB’s. Can I get a credit for the insurance levied here for the last couple of months.
They are basically ignoring me after being a client for more than 10 years
Email to Vodacom and now it seems I am back to square 1 and I must call another number to get the assistance required.
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This is my concern and that is why I reported it on HelloPeter as it is so difficult to call and speak to the right person at Vodacom as you are referred to all different numbers and then you are back to square 1 as no one can assist me or get this resolved. With all this craziness dealing with Vodacom I sent it to *** and had no response as no one at *** came back to me. TERRIBLE USER EXPERIENCE
Dear Fidelia, Kindly request a statement from Vodacom accounts. Contact number: *** They will need to first clear the status on the account in order for us to be able to process the cancelation. Kind regards, Vodasure Complaints Vodacom Insurance Company ***
Email to Vodacom and now it seems I am back to square 1 and I must call another number to get the assistance required.
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This is my concern and that is why I reported it on HelloPeter as it is so difficult to call and speak to the right person at Vodacom as you are referred to all different numbers and then you are back to square 1 as no one can assist me or get this resolved. With all this craziness dealing with Vodacom I sent it to *** and had no response as no one at *** came back to me. TERRIBLE USER EXPERIENCE
Dear Fidelia, Kindly request a statement from Vodacom accounts. Contact number: *** They will need to first clear the status on the account in order for us to be able to process the cancelation. Kind regards, Vodasure Complaints Vodacom Insurance Company ***