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Ashley A

1 reviews | Active since Nov 2020

15 Mar 2023, 11:14

Poor and Pathetic Service form Africa’ leading Network

Logged a call with Vodacom as we were experiencing connectivity issues , was give Vodacom: Vodacom: Service request SR*** update NoReply(2-TZW8TZ4). This call was logged 2 weeks ago , we now in the 3 week , no urgency or customer service from this internet /fibre provider,(Vodacom) taking into consideration that we work remotely. Customer satisfaction and the fact that our request for service is falling on deaf ears, is non existent There is no first point resolution and accountability from Vodacom fibre . You are constantly being transferred from one consultant to the other. This is a bad reflection on the reputation of Vodacom who is supposed to be South Africa ‘s leading network with a Footprint all over the world. Not even sure if me posting this here will attract their interest as customer service is not a priority to Vodacom

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2023, 12:11
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,

Vodacom Consumer Website Team 
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Ashley A's update18 Mar 2023, 15:54
Reviewer Update
Good day , Matter still not resolved , not sure what a customer needs to do to get acknowledgment and assistance. As per my review which I stand by , customer service is non existent at Vodacom , there is no urgency to assist, most sad part , as a customer l fell I am not being heard, my request for service is falling on deaf ears . Vodacom fibre needs to learn what the word Customer Care means. Is means you show empathy, acknowledge your customer, listen and communicate and assist to have the query resolved. Note sure if this is a value you share as a World Class organisation with a Foot Print all over the world .