Poor and Pathetic Service

I contacted Vodacom on the 3rd of March to upgrade my contract. At the end of March, the charges were still the same. I contacted them on the 6th of May again and was told after more than 30 minutes of being on the call that the order was never processed. I was then assured that the order would be processed and that my account would be credited. After checking on the my vodacom app, I noticed that the charges has increased instead of being decreased. I then sent an email to *** on the 14th of May and still have no response from Vodacom. I have been a vodacom customer for almost 20 years and am totally flabbergasted at the poor services.