1 reviews | Active since Jul 2017

08 Aug 2017, 08:55

Poor and pathetic ******

<p>This is my second number at Vodacom (the only network I have ever been on since 1999) and all I am getting this hear is data and airtime disappearing. Then when you phone you get transfered the whole time or the person on the other side is like a robot repeating things to you and try to tell me the whole time how incompatent I am. If I use the same phone for over 2 years and suddenly data dissappear it can't be my fault, especially if almost all my settings are only working on wi-fi. I am pass angry, now I am peed off and a mad *** - because how do you operate if no one can help and never gets back to you?? Then they tell me 72 hours to 14 working days then I will maybe have a answer!!!!! What the hel - is Vodacom going mad. This is not client service and then then to put the cherry on top the lady say : "this happens to a lot of our customers". Surely you can do something about it?? What happen that it suddenly happens now?? Everybody I talk to is complaining about Vodacom since December 2016 - so surely there is huge problems that needs to be sorted!?!?!? I can not just buy data for fun, I am not rich and a normal low to middle class worker and there fore use wi-fi at work and my friends. This is really unexceptable - VODACOM GOING SOUR AND BAD WITH POOR AND PATHETIC SERVICE, REPLIES AND RESPONSE!!!</p>

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Replies (4)
Vodacom
Vodacom's reply08 Aug 2017, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Aug 2017, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Aug 2017, 15:15
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

's update14 Aug 2017, 09:27
Reviewer Update

Thank you for all the detail iPhone settings!

Just to make things actually wores is that you always try to tell me that I don't know how to use my phone.

All these settings is off as per your list, so there was actually nothing new I can add and like I have explained - for almost 2 years and the same settings why is the data usage suddenly change.??

The problem is definetly not on my side, but on Vodacom's side - same phone, same settings and out of the blue a months data get used in one week??