MJ
Montenique J
1 reviews | Active since Nov 2015
22 Sept 2019, 14:23
Poor and inefficient customer service
Very disappointed in service received from vodacom and Mondo (third party). I agreed to purchasing 2 10GB sim deals for my sisters; I am paying for their accounts. I have had countless problems regarding the delivery and still awaiting one of the sim cards. I also have to incur additional costs to courier to the address of my sisters. Poor customer service and lots of stories when I want to cancel the deals. Unhappy client
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Vodacom's replyOfficial
22 Sept 2019, 20:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2019, 20:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team