Poor and *********** Service from Vodacom

I cant believe the level of incompetence from Vodacom and their employees! I called in requesting to cancel my contract which is soon coming to an end on Thursday 20/06/2018. I spoke to a retention agent by the name of Morwa Ramoloto. I explained the reason as to why i wanted to cancel which was due to moving service providers due to a better deal. He convinced me to stay after tailoring a better deal for me going back and forth to his manager etc. All was confirmed over the phone and I was told that I will receive my new device within 3-5 working days. Now keep in mind that my current phone had packed up and i am without a phone. I could have got a phone the same day from the other service provider but being a Vodacom client for more than 9 - 10 years i decided to settle. I call on Monday 24/06/2019 to track my order and I am told that it does not exist and nothing had been loaded on the system and the agent who assisted with upgrade (Morwa Ramoloto) will have to call me back to which the agent sent him an email. Half the day goes and there is no call. I call Vodacom retention's again and the agent puts me through to Morwa who says that there is an issue with stock and that is why it was never loaded on the system. He will call me before close of business to find out when there will be stock of the device i want. He never provided that feedback. I call again yesterday 25/06/2019 to get feedback and speak to another lady who i explain the whole story to. She says there is stock of the device i want. She gets in contact again with *********** Morwa again and he calls me on another line and he tells me that they have not got back to him regarding stock. I then inform him that the lady i am with on the other line confirms that there is stock. He then requests to call me back within 30 mins which he does and confirms stock availability. He confirms that he is loading it on the system as we were speaking and he will try an push for fast delivery as it had been many days since the upgrade. He will confirm the estimated date of delivery before close of business which once again he didn't do. I then receive a confirmation sms to release the device but the premium is incorrect. Its not the premium that was tailored to retain me as a client. Multiple messages has since been left for the agent Morwa to contact me which he hasn't as well as a manager or team leader to contact me which i was told they are in meetings and will call me back. This is really pathetic service from Vodacom. The standard of your Customer Service has really gone to the gutter!