Poor and extremely *********** service as well as being **** to from Vodacom

I requested to cancel my contract then a upgrade agent phoned me and offered me a ' GREAT DEAL'. I was promised a Nokia 8 with 128gb on board memory only to receive a Nokia 8 with 64gb on board memory. I sent the phone back to vodacom on the 5th April 2018, it was received at the Vodacom warehouse onthe 9th April 2018 by a man by the name of Sello.

I then phoned in requesting that the correct phone be sent through, then after hours of waiting to speak to someone requesting to speak to a manager only to have my call dropped not one but twice. And if I'm correct vodacom boasts about not dropping your call....

When i finally got through to a team leader I was promised that by the 20th April I would have my phone. I phone in today the 24th April at 12:16 and asked to follow up on the progress if the contract has been reversed the upgrade agent told me there has been no progress.

When I asked the upgrade agent so for how long will I be without a phone that I've paid for he said he does not know and he cannot do anything about it.

This service is unacceptable I cannot carry on paying for a phone that I do not have!!!!!!!!