PK
PHADIME K

1 reviews | Active since Jul 2013

04 Mar 2020, 14:46

POOR AND DISHONEST SERVICE FROM VODACOM TEPAIRS CENTRE POTCHEFSTROOM

I booked my phone(Samsung Galaxy note 10+) for a faulty microphone on 20/02/2020 at vodacom store and they took it to their repairs centre in Potchefstroom.The phone came back today but it still has the same problem and vodacom want to book it back again which will take much longer to repair as the repair centre confirmed that they don't have repair parts for the phone. I am very annoyed because they told me that my phone is fixed but they knew they were lying. They didnt even test the phone before sending it back to me. Now I am expected to stay another 2-4 weeks without a phone that I just bought it 2 months back and vodacom customer care is taking me pillar to post.i just want my phone to be fixed or replaced with a new one as my business is suffering without the said phone. Job number is ***2.

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Replies (3)
Vodacom
Vodacom's reply05 Mar 2020, 09:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
PK
PHADIME K's update05 Mar 2020, 11:17
Reviewer Update
This is a generic reply from vodacom.the consultants never call us back.Please address our issues and stops making generic statements and false promises.
PK
PHADIME K's update24 Mar 2020, 09:45
Reviewer Update
Thank you, please update me daily on the progress of the repair. i really need this device and my whole career depends on it.