Poor and Disappointing Service Received

I am very disappointed at the service received from the vodacom call centre and ***** department.

I have reported a ***** last month because someone took two devices using my account and i was surprised by the debit order that was not normal in mt account , i then logged a ***** case with Vodacom on the 26th April to my Surprise this moth i got an invoice stating that i owe R18 800 for the same devices that i have reported as ***** in April . Clearly someone is not doing her/his job properly.

When i call call centre to narrate my conundrum i was send from pilar to post. I am very frustrated as i did not get the assistance i was looking for.

I will never recommend anyone one to take up a contract with Vodacom.

Regards, Frustrated ex customer.