Poor and disappointing service from Vodacom Fibre

My fibre has had no connectivity for over 10 days and is not attended, there has been no communication from Vodacom fibre and each time I call in I am simply being told the works order has been created with no updates. I am working from home and rely heavily on connectivity, I have not been able to work for 10 days and counting yet am still expected to pay for a service not received. Ths is utterly ridiculous.