Poor and delayed service

I app**** for 2 contracts over the phone. Both were to have my existing numbers ported over from Cell c to Vodacom. After 3 days I received both handsets and the new sim cards which were meant to have our existing numbers. The port was successful on my wife's sim yet its been over a week and I am still waiting. Tried call centre numerous times and even got sent a new sim which is still not working. I am going to be charged a pro rata fee for February yet I am still not even officially on the Vodacom network as my old sim is still active and the port is still pending. I have done ports before with other networks and within 12 hours the new line was active. So comparitively this speaks volumes for Vodacom's so called service. Really disappointed that this is how a new customer is treated.