POOR AND BAD SERVICE

We have had a terrible experience with vodacom. We had contracted on an LTE line now for just over 1 year. The connection is so POOR, you cant do much its keeps on buffering. Suppose to be 30 Mbps up and down but when you do a speed test you only get 3 Mbps up and down, After speaking with a very nice consultant he advised me to contact the sales department to cancel my LTE and migrate to Fibre, without paying any cancellation fees, because it is a migration, Greatc after speaking with sales no but I have to pay my balance for my LTE first before I can Migrate. I was informed the service of the LTE is poor due to the fact that we stay on border, (***, we stay in town) and because of staying on the border the internet gets saturated when other users use the line to. Today I spoke to 5 different consultant, every one telling a different story, When I was informed that I can cancel my LTE but I must pay the balance of the rooter (but they will come and collect the rooter), the consultant could not tell me how much my balance is. I found the consultants confused and they for certain does not know what is going on around them. As soon as they cant help you any more they put you thru to next one that doesn't know squad. All with different opinions and no solutions. I wanted to bring my husband cell number to Vodacom from another service provider but I think I'd rather make a u turn to that service provider. Vodacom your customer service suck and your staff is under trained.

More of the story: I AM PAYING FOR INTERNET THAT IS WORTH SQUAD, VODACOM YOU ARE STEELING MY MONEY, I AM PAYING FOR SOMETHING I DONT GET AND CANT USE!!!!!!!!!!! YOU ARE LIERS AND SELLING SERVICES TO THE PUBLIC UNDER VALSE PRETENSE. DO NOT TAKE OUT LET WI-FI WITH VODACOM, ITS NOT WORKING!!!!!! So disappointed in your service, the worst customer service. Our next step is ICASA.