CJ
Caroline J

1 reviews | Active since Apr 2015

16 Apr 2015, 13:41

Poor Aftersales Service

I have tried to contact the Vodacom Aftersales Department today in vain. I called *** and sat on the hold for 22min and then was disconnected. I called again and waited 26min for the call to be answered and again was put on hold and disconnected. I called again but this time chose the option \To buy"and the call was answered immediately and after requesting to speak to a supervisor or manager was put on hold and then disconnected. I am FURIOUS!! All I want to know is when my new tablet will be delivered (it was promised to be delivered 15.04.215) and the way that I feel now I actually want to cancel the contract!! Vodacom was all to keen to sign me up but cant be bothered to answer my call when querying delivery!! I tried to call *** as well and sat waiting for the call to be answered for another 20 min following which the call went directly through to a survey to see if I am satisfied - I HAVE NOT EVEN BEEN HELPED! I called 082 111 to try and get some assistance and they said I must call ***. A lady called Kim was finally able to assist me and it turns out that the item is out of stock but no one had the decency to tell me that either. Poor"

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2015, 08:17
Official
Hello cwggwc,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team