KR
Kirsty R
1 reviews | Active since Jul 2021
16 Oct 2023, 16:42
Poor aftersales and customer service.
Disappointed with aftersales service.
I was contacted to order a new router with new sim. The router is not connected. When i phone aftersales, they put me through to customer care. Customer care says aftersales. So I'm being given the run around.
I am not interested in doing maneuvres and jumping through hoops. Vidacom must connect me.
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Replies (1)Vodacom's replyOfficial
17 Oct 2023, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2023, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
