SG
Sentene G
1 reviews | Active since Mar 2015
12 Jun 2024, 17:35
Poor Aftersale Service
Poor aftersale customer service I have been paying for 8 weeks for fibre that does not work. Vodacom sold me Business Fibre, but the wrong ONT box was installed by frogfoot. Vodacom nor Frogfoot now wants to take responsibility.
I have called numerous times. Emailed numerous times. Technicians has come out, but all Vodacom and Frogfoot does is send emails telling me I must reset the devices.
I do not know what to do anymore!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jun 2024, 08:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jun 2024, 08:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SG
Sentene G's updateReviewer Update
13 Jun 2024, 08:49Vodacom keeps calling and saying they will come back to me. If my internet is not working today I am taking this to the Ombudsman.
SG
Sentene G's update13 Jun 2024, 08:49
Reviewer Update
Vodacom keeps calling and saying they will come back to me. If my internet is not working today I am taking this to the Ombudsman.