TM
Trishen M
1 reviews | Active since Jul 2012
29 Jan 2021, 10:21
Poor aftermarket service
I have placed an order for a watch on the 28 Nov 2020. I was told that stock would arrive in Jan 2021. I called Vodacom on the 27 Jan 2021 and was told that stock of the watches had arrived. I am still waiting confirmation on the delivery of my watch which no one in Vodacom can advise. Please investigate and revert ASAP as this is unacceptable. I have logged several emails with no response in weeks.
Order details are below.
Order number : DGJX88746BF
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Vodacom's replyOfficial
29 Jan 2021, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2021, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team