MB
Mark B

1 reviews | Active since Jan 2013

08 Jan 2021, 12:34

POOR AFTER SALES SERVICE

After my last complaint to Hellopeter. I have literally spent a week of my time calling and sending email to get my E-SIM connected. After my upgrade where the service was disconnected without my authorization. It has been a absolute nightmare. All i get from VODACOM is apologies for the inconvenience, where nothing is done. It is absolutely shocking how a large company like VODACOM provides such poor service.

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2021, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team