POOR AFTER SALES SERVICE,

I'm so disappointed in Vodacom, Online upgrade. I was due for an upgrade in March 2020, I decided to upgrade online, to an iPhone 6s, The consultant called me named Florence advised me not to take the iPhone 6s as they have been recalled due to software problems, how about I take the Samsung A20+, I was like it's okay you can make the changes, she told me the iPhone 6s has a guarantee of a year. The Ram couriers delivered the wrong phone, instead of the Samsung, called Vodacom upgrades department, as to say you guys delivered the wrong phone. The consultant was like it was to late to change, the courier company has to comeback to pick-up ad do a reversal, I was like how many weeks will that take. She was like four weeks, told them I can't wait for four weeks, two weeks back the iPhone just died on me, went to Vodacom Springs Mall to log a complaint told them I don't want this phone as I was given a wrong phone, now sitting with a dead phone that I have to pay. They said they will log a service request. I must come back on Monday the 30th of November, went there still no response from the Online-upgrades department. Eventually got hold Like Minds which Vodacom has apparently outsourced to the upgrades department. Called them on Monday explained, they said Florence was the consultant whom assisted me March, the consultant said they would pull the call-records and get back to me about the reversal upgrade Florence the sales consultant didn't call me , called the Next day still Florence didn't comeback to me. Told the consultant all they interested in is making a sale and getting commission. They don't care about after sale service. Now I'm sitting with a dead phone, which I didn't want that I have to pay for of which it's really unfair. I repeat do not upgrade Online. Vodacom is useless. Still paying a premium of R292 every month but, I do not have a phone. I'm taking them to ICASA they full of nonsense.