Poor after sales service

One of the vodacom consultants assisted me and my mother with an uograce via telephone on the 4th of May. Very polite gentleman and very effeciant as my mom and I do not stay at the same address. She is the account holder and I am the user. After phoning between the two of us the consultant finished the upgrade swiftly and edfeciantly and this is exactly where the good service ended. I enquired if the parcel can be delivered directly to my address and if my fiance can receive it ias she is working from home. According to the consultant this was not a problem. RAM got to our address but refused to release the package as my mom must receive it as she is the account holder. I phoned RAM and they advised me that my mom must phone vodacom and change the address. This is unacceptable as this was not the agreement after confirming if it is possible. Now I am phoning and sending mails and trying to use customer online chat but I am send sent from this to that department. I need clarity and resolution as soon as possible