Poor after sales service

I am besides myself with the level of service from Vodacom La Lucia branch. I lost my phone yesterday, and went it to get it blocked.

I was asked to call customer care all because it was not a new contract purchase etc

My partner recently took a contract there and everyone was jumping to assist us but this time around because it’s after sales, not a single person could help.

My dilemma with customer care line is that no one can help because it is all auto recorded/robot prompt and I am left with no phone to use. This level of after sales service needs to be stopped.

I will never ever support Vodacom !