Poor after sales

Good day All,

We placed an order with vodacom online sales. We received the package on the 6 July and after we tested the item, we were not completely satisfied with the product I phone vodacom on the 9th July to book a return and the lady told me that i am unable to return it to a Vodacom store as it was ordered with online sales and that this will take up to 7 days to collect.

I phone them on the 15 July to find out when will the collection be as no one has phoned me sins the 9th I was then informed that it can take between 7 to 14 working days for the collection to be done.

on the 29th i phoned Vodacom again as this was now 15 working days sins I booked the return the only answer i received was that they will escalate it to the couriers it is now the 2 AUG and still no one phoned me regarding the pick up.

this is useless as i need to keep the parcel with me and keep it in good condition for when ever they feel like collecting the parcel!!!!

and as this is an contract i need to pay it, they will only cancel the order after 4 days of collection ????