Poor After Sales

<p>After being with Vodacom for over 12 years and currently having 5 contracts with them i get greeted with useless aftersales communication..</p> <p>I received a call from (Vodacom) sales offering me a so called brilliant package and i half heartedly decided to go ahead and take the device..I was advised that if i am not happy i can return and cancel the contract within a certain amount of time.. I received the device and called to cancel and return it within 2 days as i found the device to be utterly useless and not as good as it seemed over the phone..The device was then picked up by Ram couriers and returned to Vodacom within the specific times..</p> <p>How ever my account was still debitted for that specific device even though i was promised it will not be..</p> <p>I then reversed the debit back to me and then a few days later i get bombarded with emails and smses saying my accounts in arrears..I call Vodacom and they advise that i am in arrears now and i now owe them R100 extra for bank charges..</p> <p>It has taken me over 1 week to try an resolve this issue explaining the problem to roughly 30 different vodacom staff members and being transferred to numerous different departments..</p> <p>After a week or so i eventually called in and refused to let this call go until i see some sort of progress.. After being put to quite a few different departments i finally got transferred to a lady who checked everything and said that it was never cancelled on the system in the first place..</p> <p>I wonder whose problem is that considering i called in and the device was even collected and returned to vodacom..</p> <p>I sure hope that this issue is resolved after this as it is getting frustrating keeping in mind that i have been getting debitted from vodacom for many years..</p> <p>If this does not get solved il cancel and move along..Simple..</p>