JD
Jauhara D
1 reviews | Active since Apr 2021
19 Dec 2024, 08:57
Poor After Sale Service
I am a first time client with Vodacom client and i have taken up a Macbook contract with them which was inclusive of a portable huawei router, for the past 3/4 months i have been paying and my sim card for the router is not being delivered, you try calling the aftersales department and they dont answer the phone, last week an agent in customer care even called me 3 times to try put me through to them and even she could not get hold of them, but let me start only paying for what i have then it will be calls and threats, this is putrid service
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Replies (2)
Vodacom's replyOfficial
19 Dec 2024, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Dec 2024, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JD
Jauhara D's updateReviewer Update
20 Dec 2024, 09:22ABSOLUTELY PATHETIC, THIS COMPANY EXPECTS ME TO PAY EXTRA FOR A FAULT ON THEIR END, THEY DO NOT EVEN GO THE EXTRA MILE FOR THEIR CUSTOMERS AND ATTEMPT TO RESOLVE THEIR ISSUES INSTEAD THEY QUICK TO SAY CALL THIS NO. OR VISIT THE STORE, WHY DO I AS THE CONSUMER HAVE TO RUN AFTER THEM FOR A SERVICE? THERE WAS NO ISSUE LIKE THIS WHEN I SIGNED UP EVERYTHING WAS SEAMLESSLY DONE TELEPHONICALLY, I AM A FIRST TIME CLIENT FROM JULY AND THIS IS HOW I AM BEING TREATED AS A CUSTOMER? ABSOLUTELY DISGUSTING SERVICE I DO NOT RECOMMEND VODACOM TO ANYONE.
JD
Jauhara D's update20 Dec 2024, 09:22
Reviewer Update
ABSOLUTELY PATHETIC, THIS COMPANY EXPECTS ME TO PAY EXTRA FOR A FAULT ON THEIR END, THEY DO NOT EVEN GO THE EXTRA MILE FOR THEIR CUSTOMERS AND ATTEMPT TO RESOLVE THEIR ISSUES INSTEAD THEY QUICK TO SAY CALL THIS NO. OR VISIT THE STORE, WHY DO I AS THE CONSUMER HAVE TO RUN AFTER THEM FOR A SERVICE? THERE WAS NO ISSUE LIKE THIS WHEN I SIGNED UP EVERYTHING WAS SEAMLESSLY DONE TELEPHONICALLY, I AM A FIRST TIME CLIENT FROM JULY AND THIS IS HOW I AM BEING TREATED AS A CUSTOMER? ABSOLUTELY DISGUSTING SERVICE I DO NOT RECOMMEND VODACOM TO ANYONE.