MP
Matthew P

1 reviews | Active since Apr 2013

14 Nov 2025, 10:04

Poor adverti*****t from Vodacom and staff at Cavendish Vodacom.

I recently made a online purchase. Before submitting I confirmed by 4 of the Vodacom agents asking them specifically is the Xiaomi Redmi 15 256gb 16gb ram for 199*36 months on terms of this phone is duel SIM and they all confirmed and said yes telephonically. Phone was delivered 4 days after and upon receiving just to find it is a sing sim and not a dual SIM phone. Phoned in next day to find out how to resolve this matter as I need a dual SIM phone and the lady I spoke to told me it is a dual SIM. I then asked her to do a thorough check and then she came back and said it's not a dual SIM. I am very unhappy as this seems like an agent that just wanted to seal the deal by lying to the customer. I am very disappointed and will be going on different social media platforms to expose this matter. Online deal was done through Cavendish Vodacom.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2025, 10:21
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team