1 reviews | Active since Aug 2015
Poor Advertising
<p>I upgraded my cellphone at the beginning of the month on a contract that stated that I get 10G of data with the upgrade. Once my monthly recurring data was depleted I phoned to make sure that my 10G was loaded. I was assured it was. I then continued to use my "free" data. I have now been charged data usage on my contract and was told that it is only night time data that I received. On the upgrade it never stated this at all. I have sent an e-mail to complain to ********** and have not received any response. I have had to purchase more data and have incurred an extra cost on my account due to Poor Advertising. Having had my contract on Vodacom for the last 15 plus years this is very dissapointing. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no response.
Still no response.
