Poor administration and waste of a customers time.

I currently have 4 cellphone contracts with vodacom, two of which I opened on exactly the same day in June 2017 for my two kids. On Tuesday the 8th of January 2019 i received an sms on both numbers telling me my contract term for both numbers will come to an end soon, and that i should upgrade at my nearest store.

I then go onto the vodacom website to check my upgrade date, only to be told i in fact can only upgrade on 10 may 2019. I then later that day received another message which stated my number is eligible for upgrade and that i should head to my nearest store that day. I decided to go down to vodacom with my son to do his upgrade so long as my daughter was at work and would do hers another day.

My sons upgrade went off without a hitch and he received his new phone. I then ask them at the store to check whether or not my daughters number was in fact also due as to not waste my time in coming back for no reason. They inform me that because she took a contract with a tablet she would have to wait two months HOWEVER if she only wanted to upgrade her phone she would be able to come in immediately and do so.

So based on that information i headed back to the vodacom store today to do my daughters upgrade only to be told that i infact can only upgrade in May. When i asked the sales consultant how that is possible after they told me last week I can come in immediately they tell me its because my daughters contract start date differs from the start date of my sons, i told them that was impossible and demanded that they pull up both contracts. He did so only to find that they did in fact have the same start date which means that they both should be eligible for upgrade at the same time.

He then phoned head office and tried to explain the problem to them. Long story short, head office eventually did realise the error and we were told that the problem had been logged with the IT department and that we should return to the store tomorrow. However at around 16:22 this afternoon I got an sms from vodacom saying that my query with reference number 1- ********** ********** has been closed. Thinking this means the issue has been resolved i head to the vodacom website only to again be told my upgrade is only due on the 10 May.

I have been with vodacom for a number of years now and have yet to experience a problem free upgrade with them. I am disgusted at their poor administration and the amount of time I have had to waste fighting for my upgrade. I cannot fathom how two contracts I opened at exactly the same time can have two completely different upgrade dates, but yet both cell phone numbers receive an sms informing them to go to their nearest store to upgrade.