MS
Mark S

1 reviews | Active since Mar 2025

09 Dec 2025, 16:48

Poor Administration and False promises

I have been trying for 14 months to get Vodacom Business to reflect my business VAT number on all Tax Invoices. I have sent them my VAT Registration on 10 occasions and have been assured that the VAT number has been updated on my account, and every Tax Invoice for 14 months still fails to reflect the VAT number.

I have also tried to get my address to reflect correctly and have sent Vodacom proof of address, but for 14 months, the address has been incorrect.

Poor show. Vodacom, your administration leaves a lot to be desired, as do your false promises and assurances.

0
Replies (2)
Vodacom
Vodacom's reply10 Dec 2025, 07:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Dec 2025, 11:23
Official
Dear Mark,

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.


Regards,  Vodacom Consumer Website Team 

Best regards,