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Narsamulu N

1 reviews | Active since Feb 2012

03 Apr 2024, 07:48

Poor Admin

My statement has my name spelt incorrectly and i have been trying to get them to rectify their mistake and i am going from pillow to post. I need the corrected name on my statement urgently because i need to show authorities proof of address. I need this by 9am today 3 April 2024. I think they are the worst in communication and speaking to the right person. Mobi is a WASTE OF TIME in my opinion and call center lacks competence.

0
Replies (3)
Vodacom
Vodacom's reply03 Apr 2024, 08:25
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

NN
Narsamulu N's update03 Apr 2024, 10:35
Reviewer Update
Noted Thanks
Vodacom
Vodacom's reply03 Apr 2024, 12:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have advised you accordingly with regards to your query.

Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,