WV
Willem V

1 reviews | Active since May 2017

02 May 2017, 16:42

Poor Acounts Department, bad and arogant service from agents

<p>Cell Phone discoinnected after two payments made, Airtime not received after 1st payment. Call center claims the lame story that it was spent 15 minutes after I received the airtime, Call center agents pasing the buck and insist that no payment was made after producing proof of payment, Supervisor promising that line will be activated upon receiptof payment, Proof of payment sent on Friday, phone still disconnected on Tuesday 02 MAy 2014, on every call made they argue the payment fact while I have obtained a printout from Vodacare of the same screen they are working on and clearly refelcts the payment, supervisors made promisses and can not ever be found again to follow up with them, everytime you call it is new person and same argument starts all over again with absolutely no action whatsoever, This the worst service I have ever experienced from any service provider. Cannot wait for the contract to finish.</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team