Poor accounts management.

SR*** Complaint

Good day,

I have logged a service request on the 1st of July 2024 that my internet service is down.

I called 12hrs later to follow up only response I got that it was at the back office busy investigating the issue.

I phoned today 3rd of July 2024 around 17h00 this is around the 24hr mark.

Just to find out that my fibre service was canceled from Vodacoms side on the 1st of May 2024 to be deactivate on the 1st of July 2024.

The cancelation was done from Vodacoms side without my knowledge nor did I request it. This is also not the first time this has happened and now they state after already waiting 24hrs that the request will be resolved within the next 72hrs.

Full time to resolution 96hrs is not acceptable.

Due to an error on Vodacoms side I am being penalized for an error Vodacom made and I state again they sent the cancelation through to the ISP that does the infrastructure in my area without any communication nor was it requested by me.

How can this be addressed?

My bill is always paid and up to date. I do my part why must I be penalized for Vodacoms error?