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Hans H

1 reviews | Active since Oct 2013

21 Aug 2020, 06:54

Poor accounting

So I do my annual credit review. Low and behold I am allegedly in arrears on a Vodacom account to the tune of R 304. On the same screen I am update with Vodacom. How is it possible to be up to date and behind with Vodacom ?! They debit my account with impunity and take whatever they deem due. This I know from past experience. Perhaps this is for the same reason I keep getting an account for R95 each month when in fact my bill is R519. I keep asking Vodacom to send the correct account. No answer not interested but hey Vodacom will make sure your name is blacker than black on every credit bureau for something I have no idea about. In the last 30 years I have been a very loyal Vodacom customer. Vodacom have NOT been loyal to me and their accounting SUCKS.

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Replies (3)
Vodacom
Vodacom's reply21 Aug 2020, 09:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HH
Hans H's update21 Aug 2020, 12:59
Reviewer Update
So no one has called me. I just called your contact centre. After going through a very tedious menu system I eventually get to speak to an operator. In the middle of my explanation the consultant simply put the phone down on me. This is extremely rude and unprofessional !!! what kind of business are you running ??
HH
Hans H's update21 Aug 2020, 13:12
Reviewer Update
I called again and spoke to someone in accounts. The contract was never cancelled by your retentions department. What is wrong with you people. I spoke to your people in person and cancelled this contract. Why are you still trying to debit my account.