CK
Charles K
1 reviews | Active since Mar 2009
17 Dec 2024, 11:53
POOR ACCOUNT SERVICES AND BLOCK AN GOOD PAYER
Dear AVodacom,
I started paying towards my Vodacom Account which is ONLY DUE AND PAYABLE ON OR BEFORE 31ST OF DECEMBER 2024, you have blocked my account and labeled it as ARREARS ACCOUNT.
I want line *** to be upgraded with the Apple iPhone XR 64G (Pre-owned) @ R299-00 per month.
What is wrong with your billing system???????????????????????
I already locked the deal under REF. no: 5ZSOC3 get it sorted out please a.s.a.p.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
17 Dec 2024, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Dec 2024, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CK
Charles K's updateReviewer Update
18 Dec 2024, 09:34Good day Vodacom Accounts,
This morning I received a reminder in my inbox:
I quote:
"According to our records your account is in arrears by R 646.68. Please make a payment towards the account to prevent further action or kindly contact us on *** to discuss the options.
How to pay your account:
Vodacom Collections"
What is going on with you??????
This morning I received a reminder in my inbox:
I quote:
"According to our records your account is in arrears by R 646.68. Please make a payment towards the account to prevent further action or kindly contact us on *** to discuss the options.
How to pay your account:
- Over the counter payments at Absa, FNB, Nedbank or Standard Bank
- At selected Vodacom Customer Walk in centres (please refer to your monthly statement for a store closest to you)
- Log onto www.vodacom.co.za to initiate a debit order
- Via Internet / ATM banking - Select Vodacom Pty Ltd from your Bank Approved Beneficiary list and enter your Vodacom account number as the reference number
Vodacom Collections"
What is going on with you??????
CK
Charles K's update18 Dec 2024, 09:34
Reviewer Update
Good day Vodacom Accounts,
This morning I received a reminder in my inbox:
I quote:
"According to our records your account is in arrears by R 646.68. Please make a payment towards the account to prevent further action or kindly contact us on *** to discuss the options.
How to pay your account:
Vodacom Collections"
What is going on with you??????
This morning I received a reminder in my inbox:
I quote:
"According to our records your account is in arrears by R 646.68. Please make a payment towards the account to prevent further action or kindly contact us on *** to discuss the options.
How to pay your account:
- Over the counter payments at Absa, FNB, Nedbank or Standard Bank
- At selected Vodacom Customer Walk in centres (please refer to your monthly statement for a store closest to you)
- Log onto www.vodacom.co.za to initiate a debit order
- Via Internet / ATM banking - Select Vodacom Pty Ltd from your Bank Approved Beneficiary list and enter your Vodacom account number as the reference number
Vodacom Collections"
What is going on with you??????
CK
Charles K's updateReviewer Update
18 Dec 2024, 11:28Vodacom Accounts,
Please instruct Customer Care to assist me with a line upgrade, please; I need it for Christmas. The line for upgrade is *** - I am not in arrears, as I confirm this morning again.
Please instruct Customer Care to assist me with a line upgrade, please; I need it for Christmas. The line for upgrade is *** - I am not in arrears, as I confirm this morning again.
CK
Charles K's update18 Dec 2024, 11:28
Reviewer Update
Vodacom Accounts,
Please instruct Customer Care to assist me with a line upgrade, please; I need it for Christmas. The line for upgrade is *** - I am not in arrears, as I confirm this morning again.
Please instruct Customer Care to assist me with a line upgrade, please; I need it for Christmas. The line for upgrade is *** - I am not in arrears, as I confirm this morning again.
CK
Charles K's updateReviewer Update
18 Dec 2024, 12:05VODACOM IS THE MOST USELESS CUSTER CARE COMPANY IN SOUTHERN AFRICA
YOUR ACCOUNTS DEPARTMENT IS USELESS, YOUR COMMUNICATION IS USELESS
YOUR AGENTS ARE USELESS
YOUR ACCOUNTS DEPARTMENT IS USELESS, YOUR COMMUNICATION IS USELESS
YOUR AGENTS ARE USELESS
CK
Charles K's update18 Dec 2024, 12:05
Reviewer Update
VODACOM IS THE MOST USELESS CUSTER CARE COMPANY IN SOUTHERN AFRICA
YOUR ACCOUNTS DEPARTMENT IS USELESS, YOUR COMMUNICATION IS USELESS
YOUR AGENTS ARE USELESS
YOUR ACCOUNTS DEPARTMENT IS USELESS, YOUR COMMUNICATION IS USELESS
YOUR AGENTS ARE USELESS
CK
Charles K's updateReviewer Update
18 Dec 2024, 13:21YOU MUST TERMINATE YOUR SERVICES IN SOUTH AFRICA!!!!!
CK
Charles K's update18 Dec 2024, 13:21
Reviewer Update
YOU MUST TERMINATE YOUR SERVICES IN SOUTH AFRICA!!!!!
CK
Charles K's updateReviewer Update
20 Dec 2024, 16:06Yes Vodacom,
So the story carries on-and-on due to your incompetence in managing my account (which is not in ARREARS). I upgraded number is ****+ with an iPhone for my brother; unfortunately, he will not receive a gift due to your incompotance due to your total lack of support.
You are useless. You dont have care or support the festive season.
So the story carries on-and-on due to your incompetence in managing my account (which is not in ARREARS). I upgraded number is ****+ with an iPhone for my brother; unfortunately, he will not receive a gift due to your incompotance due to your total lack of support.
You are useless. You dont have care or support the festive season.
CK
Charles K's update20 Dec 2024, 16:06
Reviewer Update
Yes Vodacom,
So the story carries on-and-on due to your incompetence in managing my account (which is not in ARREARS). I upgraded number is ****+ with an iPhone for my brother; unfortunately, he will not receive a gift due to your incompotance due to your total lack of support.
You are useless. You dont have care or support the festive season.
So the story carries on-and-on due to your incompetence in managing my account (which is not in ARREARS). I upgraded number is ****+ with an iPhone for my brother; unfortunately, he will not receive a gift due to your incompotance due to your total lack of support.
You are useless. You dont have care or support the festive season.
CK
Charles K's updateReviewer Update
27 Dec 2024, 13:50Sorted, thank you so much.
CK
Charles K's update27 Dec 2024, 13:50
Reviewer Update
Sorted, thank you so much.