Poor Account Management and customer service

Exceptional poor service from the Vodacom account team.

I received a large account for August 2020 which I queried in August as Vodacom debited my account with 3 amount totalling R3000. I have been asking Vodacom to resolve this issue, and I have had no luck since August. To date I have made more than 20+ calls to Vodacom, and visited one of their branches and no one is able to help. I contacted them on 29 October to follow this up, and yet again no one could help. On 31 October I visited a Vodacom shop only to be told that the number was deleted and the account is now with their legal department. After doing some tracing myself, I noticed that the account was incorrectly credited for 3 months(Dec19, Jan20,Feb20) and when Vodacom realised they made the mistake, the account was debited to reverse the payments but I was never informed about this. The phone and contract is used by my dad, who is a pensioner and he never picked up this issue.

I find it shocking that Vodacom never tried to contact me or informed me of taking legal action on the very same day that I contacted them. I was more than willing to pay the outstanding amount, if Vodacom could explain to me what the actual issue was and that the amount on my statement was the actual due amount.

I would appreciate if someone from Vodacom can assist with this, as my family and I have been loyal customers for many years and I never expected that Vodacom would resort to this after they could not explain what the actual issue was.