DL
Danielle L
1 reviews | Active since Nov 2013
20 Jan 2020, 16:02
Poor Accessory Voucher After-Sales
I received the wrong accessory after using my Accessory Voucher received with my upgrade. I have been trying to get hold of someone since 18 December 2019. I have been given multiple numbers and email addresses, all with no luck. Email addresses return a ticket number and a week or so later the ticket is closed as "resolved" when I have had no contact whatsoever! I currently have 3 open tickets and everyone just keeps giving me the same email address. And of course, the managers are ALWAYS in meetings and never available to assist. vodacom/celcom.co.za
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Replies (2)
Vodacom's replyOfficial
21 Jan 2020, 10:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2020, 10:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Danielle L's updateReviewer Update
28 Jan 2020, 10:25I still have not been contacted and your "FreshDesk" has now closed ANOTHER Ticket without contacting me. This is getting ridiculous now.
DL
Danielle L's update28 Jan 2020, 10:25
Reviewer Update
I still have not been contacted and your "FreshDesk" has now closed ANOTHER Ticket without contacting me. This is getting ridiculous now.