poor

<p>I took my phone to centurion mall to be repaired.After 2 days centurion phoned me saying there is no insurance on my device.Then I phoned insurance and I was told they can't fix my device due to the fact that I haven't used it in a while.I was however using it in another phone.I did this because my other phone was flat due to that I used another device.And whilst relocating to another house the device was misplaced.I found the phone but it was damaged due to moving.I emailed the necessary people they however did not respond to my email.I am very unhappy with the service I received because I feel I was using the sim card aswell as paying the insurance every month.The lady by the name of Cindy who helped me said that my query has been rejected.I really find this to be unfair as I payed my insurance every month but did not receive the results I was hoping for.I am hoping to get a prompt response on this.</p>