Pooor service

I have never come across such ineptitude from Vodacom. Telkom was bad but this takes the cake. My wife was assured of wifi internet within a month yet 6 weeks of frustrations, being fobbed off, getting false promises, reference numbers, SR and still no wifi and no person being able to solve her problem is getting a bit much. She urgently needs it for work yet this goes unheard and ignored. Everything is connected and last story was its just a matter of configuring the router.....yet we wait. Every person we talk to vaporises and then we start the whole process from scratch. it would be funny if not so totally ***********. It certainly fits with your poor service rating on my Broadband. Its costing her money as she has to travel Daily to work, use others wifi and inconveniencing them to keep the work going. Can someone please look into this as I will be looking for as many avenues to somehow get this message through to you Laura Kurt *** Loyal Vodacom user yet this is how she is treated