POOOOR SERVICE - VODACOM

I spoke with Mpho at the customer care centre and she said she will also log a query to your department as I am struggling to get answers regarding my device I have not received yet, I upgraded on 29 November 2019, I only got an email saying my device is on its way, I have not received a tracking number, I spoke to numerous people at Vodacom (Kelly May, Wilhelmina, Chat online , emailed *** Vodacom Online Admin <*** and *** and still I don’t have answers, the last person for support just closed my enquiry Kelly May (ref number *** has been closed) with no solution or resolution I also have send an email to *** with ticket no Your ticket reference is 55091

A support representative will review your request and will send you a personal response.

*** -email ticket has been closed????????????

I already got my new statement reflecting the new device and package but I still don’t have my phone, Vodacom have *********** people working for them, The only person that tried her best to assist me is Mpho and Wilhelmina, REALLY the people that should give answers just closes your queries with no resolution, this is Unacceptable VODACOM, this is POOOOOOOOOOOOOR SERVICE!