1 reviews | Active since Dec 2014
Pooer service Vodacom. I should have moved to MTN!
<p>Just more than a week ago, MTN ran a data promotion (50Gb per month i think) if you signed up for their service (cant remember the details).</p> <p> </p> <p>Later that day, Vodacom (my current service provider... [lets see for how long]) countered with a 20Gb per month package - granted you sign a new contract with them... long story short, i went for the deal, and was promised that it would be activated within the "next two days".</p> <p> </p> <p>More than a week later, and after spending WAY to much time on the phone explaining to Vodacom agents about the 20Gb offer (that they have no idea of), I have had enough. I visited your outlets and am tired of trying to convince your sales peope of the "package deal" that YOU sold me.</p> <p> </p> <p>Could you please sort this out. </p> <p> </p> <p>In hindsite, I should have gone with the MTN deal - probably would have gotten better service.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for sorting this out, Pulane Sibanda.
I appreciate your assistance in getting this resolved in such a professional manner.
Kind regards
Paul
Thank you for sorting this out, Pulane Sibanda.
I appreciate your assistance in getting this resolved in such a professional manner.
Kind regards
Paul
As per telephonic discussion,problem resolved.
As per telephonic discussion,problem resolved.
