PS
Paul S

1 reviews | Active since Dec 2014

21 Jan 2017, 16:30

Pooer service Vodacom. I should have moved to MTN!

<p>Just more than a week ago, MTN ran a data promotion (50Gb per month i think) if you signed up for their service (cant remember the details).</p> <p> </p> <p>Later that day, Vodacom (my current service provider... [lets see for how long]) countered with a 20Gb per month package - granted you sign a new contract with them... long story short, i went for the deal, and was promised that it would be activated within the "next two days".</p> <p> </p> <p>More than a week later, and after spending WAY to much time on the phone explaining to Vodacom agents about the 20Gb offer (that they have no idea of), I have had enough. I visited your outlets and am tired of trying to convince your sales peope of the "package deal" that YOU sold me.</p> <p> </p> <p>Could you please sort this out. </p> <p> </p> <p>In hindsite, I should have gone with the MTN deal - probably would have gotten better service.</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply22 Jan 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PS
Paul S's update01 Feb 2017, 22:07
Reviewer Update

Thank you for sorting this out, Pulane Sibanda.

I appreciate your assistance in getting this resolved in such a professional manner.

Kind regards

Paul

Vodacom
Vodacom's reply02 Feb 2017, 12:53
Official

As per telephonic discussion,problem resolved.