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My mobile device was incorrectly blacklisted and it has been 7 days later and still nothing has been done to resolve this matter after a number of calls and a number of emails sent to them of the same documents required and threm stating they have not received them. what irritates is that i'm being asked to be patient when they messed up and the only thing i'm being given is a reference number.

Thuse far i have 3 reference number for the same issue with more contradicting responses. the trainining that has been to the staff is really poor and no resolution can be provided by the call centre staff.

Previous Ref number:EC-IZZL-3J6YWC

New Ref number as of today: A2-K5NP-0UIUS Reference number A2-K5OC-INIRY